Call-In rules specify how employees are compensated when they are on call, called back to work, or both. When configuring call-ins, the following distinction is important:
- On-call (also known as standby) — The time when employees are at home and are being paid.
- Call-back (also known as call-ins) — The time when an employee works while being on call.
To configure on-call and call-back pay policies, complete the following steps:
- Define paycodes for on-call and call-back time. On-call and call-back pay codes usually pay different rates than an employee’s regular worked hours
- Define shift guarantee rules if employees earn a guaranteed amount of time when they punch in during an on-call shift.
- Define a bonus rule if employees earn a bonus (for example, for travel) when they come to work during an on-call shift
- Create a paycode distribution for the on-call and call-back paycodes you created in step 1. Distribution tells the system in which pay code the hours go when the employee is at home and when the employee is called back to work.
- Create a work rule for on-call. The on-call work rule tells the system where to put the on-call hours, using the on-call paycode distribution. This work rule is assigned in the call-In rule.
- Define the call-in rule.
- Create a work rule for call-back. The call-back work rule tells the system where to put the call-back hours, using the call-back paycode distribution, in addition to any required bonuses, shift guarantees , and so forth. This work rule contains the call-in rule.
- Configure schedule tags or shifts to allow scheduling of defined on-call shifts, as well as to provide a visual indicator to scheduled on-call time in an employee’s timecard.